Help
Questions about Tap2bSafe?
You'll find the answers here. If your question isn't listed, email us.
Are you in immediate danger? Call 112. Tap2bSafe alerts your family or friends and is not an emergency service.
Setting up
How Tap2bSafe works best
Which permissions does Tap2bSafe need?
Location, "Always": so your live location keeps running while your phone is locked. Tap2bSafe only uses your location during an alarm, discreet sharing or an arrival time.
Notifications: so you see alerts from your Tap2bSafe contacts and your check-in reminder.
Face ID, fingerprint or passcode: to turn off discreet sharing and your arrival time safely.
How do I link a contact to the app?
First ask your contact to install the free Tap2bSafe app. Then go to Settings, Contacts. Your contact shows No app yet: tap Link with the app and then Make a code. Send the code sends it to your contact via WhatsApp.
Your contact opens Tap2bSafe, goes to Contacts and enters the code under Did you get a link code?. You then automatically see Has the app. From then on you get each other's alerts automatically, even if the other person can't do anything themselves. The code is valid for 10 minutes.
You can unlink at the contact. If you remove a contact who has the app, the link stops too.
How do I practise without giving anyone a fright?
Turn on test mode in Settings. All messages then include the word TEST. Test mode switches itself off after 24 hours.
How do I start Tap2bSafe quickly, without looking for the app?
Say "Siri, Tap2bSafe help". You can also do it without speaking:
- Action button (iPhone 15 Pro and newer): Settings, Action Button, Shortcut, Tap2bSafe, Raise alarm.
- Back Tap: tap the back of your iPhone three times and Tap2bSafe raises the alarm. Set it up once:
- Open the Shortcuts app and tap +.
- Don't let it describe the shortcut: that only makes "Open the Tap2bSafe app" and raises no alarm. Choose the shortcut editor.
- Tap the search field at the bottom, type Tap2bSafe and choose Raise alarm.
- Name the shortcut Tap2bSafe alarm and tap Done.
- Go to Settings, Accessibility, Touch, Back Tap, Triple Tap and choose Tap2bSafe alarm.
Asking for help always counts down 5 seconds first, so you can still cancel.
What can I say to Siri?
Start with "Hey Siri" or "Siri", then say, on your iPhone or Apple Watch:
- Get help: "Tap2bSafe help", "Tap2bSafe emergency" or "Tap2bSafe I need help". Tap2bSafe counts down 5 seconds first, so you can still cancel.
- Let people know you're fine: "Tap2bSafe safe", "Tap2bSafe I'm safe" or "Tap2bSafe all good".
- Share your location: "Tap2bSafe location" or "Tap2bSafe share location".
Open Tap2bSafe once on your iPhone and on your watch first. On the watch, say the phrase exactly like this.
You say Tap2bSafe as "Tap to be safe". Shorter works too: "Hey Siri, Tap Safe help".
Using Tap2bSafe
Alarm, sharing and turning off
What's the difference between alarm and discreet sharing?
Alarm is for when you need help: your contacts get an alert and your first contact is called.
Discreet sharing is calmer: your contacts follow you live, without a big alarm. Handy in a taxi or on your way home.
How do I turn it off again?
Alarm: tap Stop alarm. Your contacts then get the message that you're safe.
Discreet sharing, Share location, Call 112 and arrival time: tap I'm safe and confirm with Face ID, your fingerprint or your phone's passcode. If confirming doesn't work, you can still stop; your contacts are then asked to give you a call.
I close the app. Does the alarm stop?
No. An alarm, discreet sharing and an arrival time keep running, even if you swipe the app away or lock your phone. When you open Tap2bSafe again, you'll see it's still running.
What exactly do my contacts see?
An alert or message with your location and a live link. With that link they see your position on the map, kept up to date, until you tap I'm safe. After that they only see that sharing has stopped.
They get such a live link with an alarm, discreet sharing, Share location and Call 112. With an arrival time they only get it if you haven't reported that you're safe in time, and only the contacts with Message at arrival time and check-in turned on.
Something not working?
Troubleshooting
My location isn't being shared
Check in your phone's settings for Tap2bSafe that Location is set to "Always" and that Precise Location is on. If Low Power Mode is on, your phone may update your location less often.
My contact doesn't get an alert
Check in Contacts that your contact shows Has the app, and that notifications for Tap2bSafe are on for your contact's phone. Then try with test mode.
What do I need?
An iPhone with iOS 16.4 or later, or an Android phone. Alerts need internet: mobile data or wi-fi. To send messages via WhatsApp, WhatsApp needs to be on your phone.
Contact
Question not listed?
Send an email to hallo@tap2bsafe.com. We'll reply as soon as we can, usually within two working days.
Privacy and terms
Want to know what data Tap2bSafe uses, or have your data deleted? Read the privacy statement or delete your account.
Coming soon
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Tap2bSafe is coming soon to the App Store and Google Play. Leave your email address and you'll get one message as soon as you can download the app.
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